FAQ

Here you will find answers to common questions

  • There are many accessories available that will make your life easier.

    A mirror for rear-facing car seats ensures better contact with your child and a car seat cover and activity cover protect the car’s interior. Read more about accessories.

  • Never place a child seat behind an active airbag.

    An active airbag in front of a child seat may have fatal consequences.

  • Never buy used safety products.

    Never be tempted into saving money by purchasing a used product. A used seat may offer a poor level of safety, either due to wear and tear or involvement in an accident. A used seat may compromise safety as it is not possible to know what type of treatment it has been subject to. Think of safety before cost.

  • Never use any seat that has been involved an accident.

    A seat that has been involved in an accident must not be used again.  In the event of an accident, the seat’s components may weaken, thus compromising safety.

  • Use child car seats that are approved.

    Look for ECE R44-04 approved child car seats.

  • Carry out research beforehand.

    Carry out research before you visit any shops. Read a little about the various groups of car seats and try to identify your own needs.

  • Make use of consumer tests for guidance purposes.

    Consumer tests are only intended to help the consumer make the right choice. It is important to take into consideration your own requirements and usage when selecting a child seat.

  • Install the seat correct.

    When you visit your dealer, it is important that you receive proper advice. A child seat that has been incorrectly installed can have fatal consequences. You should therefore visit your dealer and read the user guide carefully. The user guide may be found on the product pages.

  • Receive advice from a BeSafe dealer.

    We know that as a customer it is important for you to receive advice and guidance on buying a child seat, not simply to identify the most appropriate seat but also to receive guidance in the correct use of the seat. The correct use of the seat is vital to safety. Locate your nearest dealer on our dealer pages. 

  • Can thick winter clothes be worn in a car seat?

    Thick winter clothes should not be worn under the harness. In case of an impact, the textile will be compressed causing a distance between the harness and the body. This means that the harness won’t have a good grip on the child, which could be dangerous especially on forward facing seats.

  • The ISOfix base is difficult to attach to the ISOfix brackets. How can this problem be solved?

    In some cars, the Isofix brackets are fitted very deep. In such cases, it may be advantageous to hold the base at an angle of around 45 degrees as it slots in. This will provide better access to the brackets. It should be noted that Isofix brackets that have been fitted deeply may give the base an improper angle. In extreme cases, it may be better to install the seat without the base. 

  • How tight should the internal harness be?

    The internal harness should be as tight as possible and no more than two fingers should fit between the child’s body and the internal harness. It is vital that the internal harness is as tight as possible, particularly with forward-facing child car seats.

  • What should be the distance be between a front seat and a rear-facing seat?

    After a rear-facing child seat has been installed, slide the front seat back so that it makes contact with the child seat, in order to prevent the child seat from striking the front seat in the event of a collision. If it is not possible to make contact between the front seat and the child seat, the minimum distance should be 25 cm.

  • What should I do if my child releases itself from the harness?

    A loose internal harness can be extremely dangerous, particularly with forward-facing seats. The harness must be securely tightened and a belt guard may be used to hold the harness together, where necessary.

  • What is ISOfix?

    ISOfix is a system for fitting child seats in cars. The system comprises two rigid metal anchor points located in the gap between the back and sitting section of the car seat. Child seats with ISOfix contain two ISOfix arms that slot into these metal anchor points. The child seat also has a third point of support, usually in the form of a support leg that rests against the car floor.

    Child seats with ISOfix are generally very easy to install, significantly minimizing the risk of incorrect use. Experience would suggest that a high proportion of traditional child seats are incorrectly installed and an incorrectly installed child seat can create a false sense of security. The ISOfix system offers a heightened level of safety as the risk of a child seat being incorrectly installed is minimal.

  • My child’s head rolls forward when it is sleeping. How do I solve this problem?

    Once it has been installed, the angle of the child seat varies according to its angle and shape. It is generally advisable for the child to be sitting as upright as possible in the event of a collision (because the collision forces are then dissipated more evenly throughout the body).

    However, if the child is sitting too upright, its head will roll forwards. This problem may be resolved by installing the seat so tightly that some of the air in the padding – and thus, the improper angle/shape – is removed: Remove the locking bolt on the support leg. Place one hand on top of the seat and press firmly so that the support leg is shortened by a notch or two. Tighten with a ratchet (and anchor belts, if it is a belt-installed seat) so that the support leg is resting firmly on the floor and the seat is completely rigid. Replace the locking bolt. Start the installation from scratch, if necessary.

  • My child of 2.5 years sits rear-facing, but uncomfortably, with bent legs. May I turn the seat around?

    Children are considerably more soft and pliable than adults and do not experience discomfort while sitting with their legs bent. The most important thing is to protect the child’s head and neck. A child should therefore sit rear-facing for as long as possible.

  • My child is 14 months but have grown out of its i-Size child safety seat. Can I buy the next seat?

    In i-size it is mandatory to transport the child rear facing till 15 months. So you have to purchase a rear facing child safety seat to facilitate till at least 15 months (so min. 83 cm.) stature height.

  • Can I use ECE r 44 04 products on an i-Size car?

    As long as ECE R44 04 is allowed by National legislation you can use both ECE r 44 04 and i-size products in your car. This will be at least till 2017. ECE r44 04 products with isofix do have a car list to explain in which vehicle (seat position) the child safety seat can be used.

  • Is the classification of i-size products in fixed stature height ranges?

    No the stature height range can be defined by the child safety seat manufacturer. The range is defined by the inside dimensions of the child safety seat and the dummies which are used to test the child safety seat. The stature height limit of 105 cm. will be used a lot in practice, since this is the upper stature height which is tested with a Q3 dummy.

  • Can BeSafe guarantee the usage time of the seat? (ref 15 months)

    In i-size it is mandatory to transport the child rear facing till 15 months. A child safety seat has to facilitate a stature height till 83 cm. which is representative for 15 months. A child safety seat with stature height of min. 83 cm. guarantees the usage till 15 months. When a child safety seat offers only a max. stature height of 75 cm. (very normal for an infant seat), the parent has to use another rear facing child safety seat which offers a stature height till at least 83 cm.

  • If I buy a ECE r 44 04 product will I have to change to i-Size within the usage period?

    No, you can use ECE r44 04 seats as long as the National legislation will allow this, which will be at least till 2017 and depending on National legislation of each country. So for many years ECE r44 04 child safety seat and i-size child safety seat will be both available and are allowed to be used (at least till 2017).

  • Is an i-Size child safety seat more safe than the ECE r44 04 child safety seat?

    I-size offers a more complete and up to date set of safety criteria, which gives a better guarantee that i-size child safety seat are safe. (For example: side impact criteria, measurement of head acceleration). The safety level of ECE r44 04 child safety seat can be at the same level when these criteria (amongst them: side impact protection) have been taken into account with the design of these seats. To comply with i-size the child safety seat have to offer for example also long floor supports and special labels BeSafe child safety seat have been designed with side impact protection and to a high safety level and do offer a comparable safety level to i-size child safety seat.

  • Is rear facing to 15 months mandatory for all child safety seat from 9. July 2013?

    No, it’s mandatory for i-size child safety seat only and will be communicated by the Rear facing label on all forward facing and convertible i-size child safety seat. As long as ECE r44 04 seat are allowed to use, it will not be mandatory to transport your child rear facing till 15 months.

  • Is it ok to have both ECE r 44 04 and i-Size product in my car?

    As long as ECE R44 04 is allowed by National legislation you can use both ECE r 44 04 and i-size products in your car. This will be at least till 2017. ECE r44 04 products with isofix do have a car list to explain in which vehicle (seat position) the child safety seat can be used.

  • Is the total of weight of child safety seat and weight of child with or without clothes?

    The maximum weight of child safety seat and child in i-size is 33 kg. The child safety seat will be marked with the max. weight for the child (which is max. 33 kg. – the weight of the child safety seat). The maximum weight of the child is including clothes and shoes.