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Customer Service opening hours

Mondays: 07:00 – 15:30
Tuesdays: 07:00 – 15:30
Wednesdays: 07:00 – 15:30
Thursdays: 07:00 – 15:30
Fridays: 07:00 – 15:00

Closed for lunch all weekdays between 11:00 – 12:00

Limited opening hours on all Swedish bank holidays 2023:

^6th – 10^th April 2023 (Easter): closed
1st of May 2023 : Closed
^18th & 19^th May 2023 (Ascension Day): closed
06^th June 2023 (Swedish National Day): closed
08^th & 09th June 2023 : Closed
23^th June 2023 (Midsummer eve): closed
24^th – 26^th December 2023 (Christmas): closed

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How large the inclination of the car seat will be depends on how sloped the car's seats are. But on belt-mounted seats there is a simple tip to get a better slope. Start by reassembling the seat, loosen the front bracket and under-anchor straps, then take the help of a person who pushes the seat down at the rear edge (so the slope is greater), while the other person pumps out the front bracket (the entire front bracket must be in contact with the seat) and tightens the under-anchor straps.
This is one of the most common questions we manufacturers of car seats receive. It is "unfortunately" so that the force required to be able to unbuckle the belt is regulated in the regulations for approval of car seats and as "healthy" and "strong", I think many of us perceive that the belt locks are a little too easy to get up.The reason for this is that everyone should be able to get the locks up regardless of hand strength and therefore the limit is set where it is.The belt system in our car seats is not produced by us but by a subcontractor (who in principle manufactures for all car seat manufacturers. The belt systems are tested via independent test institutes and approved, these are extremely advanced and all are tested before they are mounted on a car seat.
If the belt is too short, there are no alternative belt tensionings, but it is important to pull the belt exactly as the manual prescribes. What you can try is to pull the seat back a little so you ensure that you have access to all belt lengths. Should the belt still not be enough, there are really only two options, either place the seat in the back seat or change the belt at an authorized workshop.
The lifespan of our seats varies. Our infant carriers, isofix bases and rear-facing car seats have a lifespan of 7 years. Our forward-facing car seats have a lifespan of 8 years. However, this is calculated from the first time you put the product in use in the car, ie not from the production date on the product.
As the polystyrenes main function is to be a shock absorber it has to be light and soft. If external force is applied from the wrong angle it might snap. For example if the child climbs into the seat themselves or if you place your hand on the curved part of the headrest while leaning into the car. If your polystyrene is cracked please contact your BeSafe retailer.
Remember to check that the position of the belt over the shoulders goes straight out. Also keep in mind that when you tighten the internal harness over the child - always pull straight out and not against you. For more information, see the manual for your car seat.
The seat cover can be washed in 30 degrees delicate wash. Remember not to wash the shoulder pads and insert pads - these are washed by hand. For information on how to take off and put on clothes - see our youtube channel.
When it comes to sun-bleached fabrics, this is not covered by any guarantee. We are very careful not to add any dangerous chemicals to our clothing, but this can mean that they lose color if they are exposed to sunlight.
the under-anchoring straps are attached to the rails of the front seat, if this is not possible then there is the option of retrofitting the brackets that we send out. However, this must be done by an authorized workshop, as you must loosen the bolts that hold the seats in place.
It is possible to get three seats in the back, then you probably have to try out which seats to choose for it to work for your family. Our recommendation is that you turn to a store that sells BeSafe and let them help you try out the seats together with your children in your car.
The back joint is adjustable in the sense that it will be "shaped" "according to your car's seating angles.
Children have significantly softer body than adults and they do not suffer from sitting with bent legs. The most important thing is to protect the child's head and neck. Therefore, let the child sit in a rear-facing car seat for as long as possible. Here you can read more about when it's time to change car seats.
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