Recall to repair of iZi Go X1

9th March 2020

Potential risk when using in combination with ISOfix base. It is safe to use the seat when installed with the vehicle seat belt.

UPDATE:

We understand that due to the COVID-19 situation, parents with a seat affected by the recall might not want to visit a store at this moment or that some stores are currently closed. While waiting to get an affected seat repaired, you can safely use your BeSafe iZi Go X1 by installing it with the vehicle belt. The potential safety risk only applies when using it with the ISOfix base. Here you can see how to install it with the vehicle belt: https://vimeo.com/393665762

We’re sorry for any inconvenience this might cause, but health and well-being are of course of the highest priority.

SUMMARY

  • Affects only BeSafe iZi Go X1 with serial number from ZG0247548 till ZG(0)270529
  • Affected seats are to be repaired immediately at selected BeSafe retailers from week commencing 16th March 2020
  • The potential issue is only when using with the BeSafe iZi Go X1 ISOfix base. It is safe to use the seat when installed with the vehicle seat belt
  • This does not affect BeSafe iZi Go Modular X1 i-Size, BeSafe iZi Go Modular i-Size, iZi Modular i-Size base or any other BeSafe products

WHAT TO DO

  • Check if your baby car seat is a BeSafe iZi Go X1
  • If yes, check the serial number on your seat
  • If your serial number is between ZG0247548 and ZG(0)270529, please contact your nearest selected BeSafe retailer immediately to have the seat repaired. The repair takes no longer than 10 minutes
  • Install the seat with the vehicle belt in the meantime. Here’s how to >>
  • If you purchased a new BeSafe iZi Go X1 from 9th March 2020 on, please check that it has the “CHECK 2020” sticker next to the serial number label. Then this seat has been repaired and is perfectly safe to use

WHERE TO REPAIR

The repair is, of course, free of charge and does not take longer than 10 minutes, so you should be able to take your seat back with you quickly. For details, please contact the store directly.

Can’t find one or more repair points in your country? The map is updated continuously with repair points throughout week 11.

What is the issue?

We are issuing a recall to repair based on a potential safety issue with a component in the seat BeSafe iZi Go X1. The performance of the seat did not meet our standards in our routine testing. This was the case only in the most extreme setting of the several tests we regularly perform. We have not received any reports about incidents or accidents related to this.

The issue is caused by a small tolerance change in a modified component involved in connecting the seat to the ISOfix base. This component was modified late 2017, but regular routine tests conducted after the modification showed no issues, only the most recent test conducted in February 2020 did. We could, therefore, narrow down the window of affected seats to after the previous test with no issues. However, as our own safety and product quality standards are extremely high, we have chosen to go beyond what is required and to recall all seats that contain the modified component.

Since we have clearly identified the cause of the issue, we have developed a repair solution which eliminates the safety risk. We have thoroughly crash-tested the repair solution to ensure that it makes the seat 100% safe to use.

Which products are affected?

Affected -> immediate recall to repair

  • BeSafe iZi Go X1 with serial number from ZG0247548 till ZG(0)270529
  • If you purchased a new BeSafe iZi Go X1 from 9th March 2020 on, please check that it has the “CHECK 2020” sticker next to the serial number label. Then this seat has been repaired and is perfectly safe to use

NOT affected -> perfectly safe to use

  • BeSafe iZi Go X1 ISOfix base
  • iZi Modular i-Size base
  • BeSafe iZi Go Modular & BeSafe iZi Go Modular X1
  • BeSafe iZi Go X1 with serial number below ZG0247548 and above ZG(0)270529
  • Older versions, e.g. BeSafe iZi Go (without X1) or BeSafe iZi Go+
    BeSafe iZi Sleep
  • Any other BeSafe toddler and booster seat

What about the base?

The potential safety risk only applies when the BeSafe iZi Go X1 is used in combination with the ISOfix base. The base itself is not affected though.

It is safe to use the BeSafe iZi Go X1 when installing with the vehicle seat belt only. Here’s how to >>

Even if you are not using an ISOfix base with your BeSafe iZi Go X1, we kindly ask you to still have your seat repaired. In case you might want to sell it or gift it to someone later on who might use it with an ISOfix base.

How to find the serial number

Turn your BeSafe iZi Go X1 seat upside down. On the bottom side you find a white label saying “Serial no/ID” followed by a number with two letters and 6 or 7 digits. If your serial number has 6 digits, you would just add a 0 in the front to match the 7-digit-format.

If your serial number is below ZG0247548 or above ZG(0)270529, your product is not affected and perfectly safe to use.

If your serial number is between ZG0247548 and ZG(0)270529 and does NOT have a “CHECK 2020” sticker, your product is affected and must be repaired.

If your serial number is between ZG0247548 and ZG(0)270529 and DOES have a “CHECK 2020” sticker, then the seat has already been repaired and is perfectly safe to use.

QUESTIONS?

Below you find answers to questions you might be having.

For other questions or concerns, please contact BeSafe via:

marked@hts.no
+47 32 15 08 00

We understand that due to the COVID-19 situation, you might not want to visit a store at this moment or that some stores are currently closed. While waiting to get an affected seat repaired, you can safely use your BeSafe iZi Go X1 by installing it with the vehicle belt. The potential safety risk only applies when using it with the ISOfix base. Here you can see how to install it with the vehicle belt: https://vimeo.com/393665762 We’re sorry if this causes you any inconveniences, but health and well-being are of course of the highest priority.

The repair can be done at most BeSafe retailers but not all, since not all shops have the repair kit available. You can find the list of retailers for the repair here.

No, the repair has to be done by an official BeSafe retailer for registration and insurance reasons.

The repair itself takes no longer than 10 minutes, but if the repair can directly be done when you get to the store depends on the store’s capacity at that moment of course. Please contact your retailer directly for this.

No, we have not received any reports about incidents or accidents related to this. We are issuing the recall as an own decision to eliminate any potential safety risk.

No, it is not needed to bring your receipt for this repair.

No, the issue does not affect BeSafe iZi Go Modular (X1) i-Size at all. Throughout all crash tests conducted with BeSafe iZi Go Modular (X1) i-Size we have never seen any issues. In addition, we even re-tested BeSafe iZi Go Modular (X1) i-Size in the extreme test to confirm its performance once again immediately after we detected the issue in BeSafe iZi Go X1. The connection-design of the BeSafe iZi Go Modular (X1) i-Size and the iZi Modular base is not identical to the connection design of BeSafe iZi Go X1 and its base, so that there is a different behaviour under extreme forces.

Immediately when issuing the recall on 9. March 2020, we have put out a sales stop until all existing stock of affected BeSafe iZi Go X1 has been reworked. And of course all newly produced seats will have the rework implemented. So when you buy a new BeSafe iZi Go X1 from 16. March 2020 on, this one will have been repaired and perfectly safe to use. Please look for the “CHECK 2020” sticker on the bottom of the seat next to the serial number label. This sticker shows you that the seat has been repaired.

No, this repair is free of cost, even if the seat is not covered by warranty anymore.

To see if your seat is affected, you have to check the serial number on your seat. For this, turn your seat upside down. On its bottom side you find a white label with a bar code and “Serial no./ID” beneath it.
If your seat is a BeSafe iZi Go X1, its serial number begins with “ZG”. Only seats with a serial number from ZG0247548 till ZG(0)270529 are affected and have to be repaired.

Your seat is safe to use while you install it with the vehicle belt only.
But even if you are not having an ISOfix base with your BeSafe iZi Go X1, we kindly ask you to have your seat repaired anyhow, in case you might want to sell it or gift it to someone later on who might use it with an ISOfix base.

No, the repair will, of course, be free of cost for you.

No, the BeSafe iZi Go ISOfix base does not need to be repaired. The affected component is in the baby seat itself only.

The repair of this takes no longer than 10 minutes.

You can get your seat repaired at any of the selected BeSafe retailers, even if you did not buy your seat there originally. You can find the list of retailers here.

While your seat is not repaired yet, you must stop using it with the ISOfix base. But you can safely continue using it when installing with the vehicle seat belt, as the issue is only related to a connection with the base.

No, you can have your seat repaired at any of the selected retailers for this rework. You can find the list of retailers here.

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